A: Download the SewaJer app from the App Store or Google Play Store. Open the app, select "Register", and fill in your details including email and phone number. You will receive a verification email to activate your account.
A: Please ensure that notification permissions are enabled in your device settings. You can also check your in-app notification preferences under the Profile section.
A: Registration and browsing are free. Service fees apply only when a booking is confirmed. The exact fee structure is shown during the booking process.
A: No. SewaJer does not provide or include any insurance coverage. Insurance arrangements are solely between the owner and the renter. Please discuss insurance coverage directly with the owner before confirming your booking.
A: Document any damage with photos before and after the rental period. Contact the owner directly to discuss and resolve the issue, as SewaJer is not involved in damage claims between users.
A: Open the app and tap "Forgot Password" on the login screen. Enter your registered email address, and we will send you a password reset link. Follow the instructions in the email to create a new password.
A: After registering, you will receive a verification email from SewaJer. Click the verification link in the email to activate your account. If you did not receive the email, check your spam folder or request a new verification email from the app settings.
A: Yes, SewaJer is available for download on both platforms. You can find the app on the Apple App Store for iOS devices and the Google Play Store for Android devices. Search for "SewaJer" and download it for free.
A: You can request account deletion through the app settings under Profile. Once confirmed, your personal data will be permanently removed from our system in accordance with our Privacy Policy. Note that any active bookings must be completed or cancelled before deletion.
A: Search for available cars through the app, select your preferred vehicle, and submit your interest. After that, you and the owner will need to initiate your own communication (WhatsApp, call, etc.) to arrange the rental details directly.
A: SewaJer does not process or handle any payments on the platform. All payment arrangements — including rental fees and security deposits — are made directly between the renter and the owner. Please discuss and agree on the payment method with the owner before confirming your booking.
A: Cancellation is between you and the owner directly. Please contact the owner to discuss and agree on any cancellation terms, including any refunds. SewaJer does not handle cancellations or refunds.
A: A valid driving license and identification are required. Additional documents may be requested by the car owner.
A: After submitting your interest, you and the owner will need to initiate your own communication — such as WhatsApp, phone call, or text — to discuss and arrange the rental directly.
A: Security deposits are between you and the owner to agree on directly. SewaJer does not handle or hold any deposits.
A: Contact the owner directly via WhatsApp or call to discuss extending the rental period. Any extension terms and additional fees are between you and the owner to agree on.
A: Before driving off, take photos or a video of the car's exterior and interior, noting any existing scratches, dents, or damage. Check the fuel level, mileage, and ensure the vehicle is in good working condition. This documentation helps protect both you and the owner in case of disputes.
A: After your rental period ends, you can rate the owner and leave a review through the app. Your feedback helps other users make informed decisions. We encourage honest and respectful reviews based on your experience.
A: If an owner cancels a confirmed booking, please contact the owner directly to arrange a refund of any payments made. As stated in our Terms & Conditions, SewaJer does not process payments or handle refunds — all financial arrangements are between the owner and the renter directly.
A: Car delivery arrangements are made directly between you and the owner via WhatsApp, call, or text. The owner may offer delivery to your location or suggest a meeting point. Any delivery fees are agreed directly between both parties.
A: Yes, many owners offer self-pickup at their location. Discuss and confirm the pickup address and time with the owner directly via WhatsApp or call.
A: Register as an owner, then go to "My Cars" and select "Add Car". Fill in your car details, upload photos, and set your pricing.
A: When a customer shows interest in your car, you will receive a notification. You and the renter will then need to communicate directly via WhatsApp, call, or text to arrange the rental terms.
A: Disputes are between you and the renter to resolve directly. SewaJer does not mediate or get involved in disputes between users.
A: Go to "My Cars", select the car you want to edit, and choose "Edit Listing". You can update the description, pricing, photos, and other details. Keeping your listing up to date helps attract more renters.
A: Document the damage with photos immediately. Communicate with the renter directly to resolve the issue. SewaJer does not insure listed vehicles nor accept liability for damages between users.
A: You can set your preferred pickup or delivery locations from your owner dashboard. Discuss and confirm the exact location with the renter directly.
A: SewaJer guarantees that your personal data is held in strict confidence and will never be sold or transferred to third parties without your prior consent. All data transfers between your device and our servers are encrypted using industry-standard SSL protocol to prevent unauthorised access.
A: We collect account information (name, email, phone number, profile picture), vehicle listing information for owners, and technical data such as device identifiers, IP addresses, and usage logs. This data is used strictly to maintain, secure, and improve our platform.
A: Yes. You have the right to access, update, correct, or request deletion of your personal account information at any time through the application settings. We retain your data only as long as your account remains active or as needed to comply with legal obligations.
A: SewaJer is solely a technology platform that connects car owners with renters. We do not own, operate, or control any vehicles listed on the platform. SewaJer is not a car rental agency, broker, or insurer. Any rental agreement is entered into directly between the owner and the renter.
A: No. SewaJer does not process, receive, hold, or facilitate any payments. All financial arrangements — rental fees, security deposits, and refunds — are transacted directly between the owner and the renter outside of the platform. Owners are solely responsible for issuing refunds. SewaJer will not provide compensation for any financial loss or disputes.
A: No. To the fullest extent permitted by law, SewaJer is not liable for any damages, losses, or disputes arising from rental transactions between owners and renters — including vehicle unavailability, cancellations, refund issues, accidents, personal injury, or property damage. Any claims must be pursued directly between the owner and the renter.
A: Since all arrangements are made directly between owner and renter, you must protect yourself. Always communicate through the SewaJer in-app chat — avoid moving conversations to WhatsApp or other messaging apps. Never make payments through suspicious links or to unknown bank accounts. Be cautious of any requests for upfront deposits before you have inspected the vehicle. Verify the owner's identity and vehicle documents before transferring any money. You can check a suspect's phone number or bank account at the official Royal Malaysia Police portal: https://semakmule.rmp.gov.my. If something feels off, trust your instinct and do not proceed.
A: SewaJer may perform basic verification checks on owners, but this does not constitute a guarantee, endorsement, or warranty regarding the owner's identity, vehicle condition, or legality. As stated in our Terms & Conditions, users remain completely responsible for conducting their own due diligence before entering into any rental agreement. We strongly recommend verifying the owner's identity yourself before making any payment.
A: SewaJer's role is limited — we can investigate and suspend fraudulent accounts, but we cannot recover lost money or take legal action on your behalf since all transactions are between owner and renter directly. If you suspect fraud: (1) stop all communication immediately, (2) report the user through the app so we can block the account, (3) file a police report at your nearest station, and (4) check the suspect's details on the official police scam portal at https://semakmule.rmp.gov.my. Prevention is your best defence — always verify the owner and vehicle before transferring any money.